Refund Policy

This Policy applies to every amount received by MPT through this website, including full prepayments, part payments, and payments made against a payment reminder link. It applies whether the reservation was cancelled by the guest, cancelled by MPT, or affected by a force majeure event.

Amounts paid directly at a resort for on-site services are outside the scope of this Policy and are handled by the property under its own settlement procedure.

• Cancellations made at least twenty-four hours before the scheduled check-in date and time are eligible for refund of the room tariff paid.
• Cancellations made within twenty-four hours of check-in are not eligible for refund.
• A no-show, meaning failure to arrive without prior cancellation, is not eligible for refund.
• Where MPT cancels a confirmed reservation for operational reasons, the full amount received is refunded irrespective of timing.
• Where a room category is unavailable and no acceptable alternative is offered, the full amount received is refunded.

Where a discount coupon was applied, the refund is computed on the discounted amount actually paid and not on the original published tariff. The coupon itself is consumed on use and is not reissued after a cancellation, unless the cancellation was initiated by MPT.

Where only a part payment has been received, the refund is limited to the amount received. Where a booking is cancelled after a part payment and before full payment, no amount beyond the sum received will be refunded and no further amount will be demanded.

• Refund requests are acknowledged within twenty-four hours of receipt.
• Approved refunds are initiated by MPT within two working days of approval.
• Settlement to the original instrument is completed within two to seven working days from approval, depending on the bank or payment network.
• Credit card settlements may reflect only in the next billing cycle, which can extend visibility by up to fifteen days even after the refund has been released.
• Bank holidays, network maintenance windows and incorrect beneficiary details may extend these timelines.

Refunds are made to the original payment instrument used for the booking. Refunds are not issued in cash, to a third-party account, or to an instrument other than the one used, except where the original instrument has been permanently closed and documentary proof is provided.

A refund reference is issued once the amount is released. This reference can be quoted to your bank to trace the credit.

• Where an amount is debited but the reservation is not confirmed, the amount is ordinarily auto-reversed by the issuing bank within seven working days without any request from you.
• Where a duplicate payment is made against the same Booking ID, the excess amount is refunded in full on verification.
• Where a payment shows as pending, we verify with the payment partner before confirming or refunding; this verification may take up to forty-eight hours.

Where a guest checks out earlier than the confirmed departure date, the refund for unused nights is at the discretion of the property and depends on whether the room can be resold. Requests are considered on a case-by-case basis and the decision is communicated in writing with reasons.

Where a stay is curtailed on the instruction of a government authority or because of an evacuation notice, unused nights are refunded in full.

• Payment gateway or convenience fees, where separately charged and disclosed.
• Amounts spent on-site for food, beverages, laundry, activities and other extras.
• Charges for damage to property, deep-cleaning charges and penalty charges for prohibited conduct.
• Reservations expressly marked as non-refundable or promotional at the time of booking.

Where a stay cannot proceed because of natural disaster, flood, cyclone, landslide, epidemic, government restriction, wildlife-zone closure or similar events beyond reasonable control, the guest may choose a date change with no amendment fee, a credit valid for twelve months, or a refund of the amount received. The choice belongs to the guest.

• Open the Track Booking page and enter your Booking ID together with the PNR printed on your voucher.
• Select the reservation and submit a refund request, confirming the verification code sent to the registered contact.
• Alternatively, write to crs@mptourism.online from the email address used for the booking, or call +91 9584192992 during working hours.
• Keep the Booking ID, PNR and payment reference available; requests without these take longer to verify.

Refund requests are verified against the payment record and the registered contact details of the booking. A one-time verification code may be issued to confirm that the request originates from the guest. Requests that cannot be verified, or that show signs of instrument misuse, are held pending investigation and may be referred to the payment partner or the appropriate authority.

Please contact Central Reservations before raising a chargeback with your bank. Where a chargeback is raised on a reservation for which a refund is already in progress, settlement may be delayed until the payment network closes the dispute. MPT will submit booking records, vouchers and communication history to the network as evidence.

If a refund is not received within the stated timeline, escalate to Central Reservations, MPT, Apeejay House, 3rd Floor, Dr. V. B. Gandhi Marg, Fort, Mumbai 400001, quoting the Booking ID, PNR and refund reference. Escalations are acknowledged within forty-eight hours and resolved within thirty days. Disputes are subject to the exclusive jurisdiction of the courts at Mumbai, Madhya Pradesh.